支持的同期 & 采购指南

同期提供什么支持?

信息技术服务 & 支持 (同期) provides comprehensive technology support to the 十大网赌正规平台 community. 我们由四个主要的学生小组组成, 教师, 和 staff support; smart classrooms, 实验室, 媒体服务.

All requests for campus technology assistance 和 采购 is to start at the User 支持 Services Service Desk. 这包括智能课堂问题, 实验室支持, 媒体服务请求, 采购, 校园系统(同事), 网络顾问, ImageNow, 等), 网络, 语音信箱, 网络, 账户, 硬件, 软件支持. 发送电子邮件至 usersupportservices@px366.com, 致电2888，或亲临LRC 120查询.

用户支持服务(USS)服务台

Contacts to the Service Desk are free for all departments, 退休人员, 和 guests; however phone 和 walk-in support are limited in scope 和 duration. The Service Desk provides a wide range of services including account 和 password issues; IT 采购, systems access troubleshooting; light technical assistance for phones, 网络, 和 语音信箱; support for major campus IT projects; IT training, 还有更多.

桌面管理

Desktop (DNS) technicians provide a range of services including: receiving new computing equipment; imaging computers with campus supported software images; assisting in the transfer of data between desktops; providing diagnostic troubleshooting; assisting with desktop security management 和 incidents; department consultation; management of the Computer Lifecycle Replacement (CLR) Program; assistance on enterprise projects; central 实验室 management, 还有更多.

智能教室

Smart Classroom technicians provide a range of services including: receiving new computing equipment; imaging computers with smart classroom supported software images; incident dispatch 和 troubleshooting, department consultation; 和 annual smart classroom refresh planning 和 implementation.

媒体服务

媒体服务 technicians provide a range of services including: video 和 audio capturing services, 活动媒体支持, 现场媒体设置, 协助各部门取得字幕拨款, 校园多媒体服务器的管理, 还有更多.

什么是“支持的”硬件和软件?

这些是IT服务的产品 & 支持 service desk 和 desktop technicians have training 和 experience in supporting. 总的来说，这些产品已经证明了可靠性, 零件的可用性, 以及优秀的供应商技术支持. We receive volume discounts for supported 硬件 和 software, 和 these products have also been determined to be reliable enterprise-wide computing solutions for the college.

采购流程

Departments are required to procure 和/or upgrade to 硬件 和 software that 信息技术服务 & 支持支持, 这样我们才能提供最优的服务, 和 you have assurance that your configuration will be compatible with our complicated networked environment. 查看支持的硬件.

电子邮件用户支持服务 usersupportservices@px366.com 要求进行采购咨询.

If you would like to determine cost estimates for st和ard computing purchases or for unit planning purposes, 访问我们的 购买选择 求助页面.

Why are you making the college purchase more expensive computers, monitors, 和 printers?

通过购买IT服务 & 支持经过审核的计算机和技术设备, you are purchasing tested 和 reliable systems that our technicians have been trained to support. We have strong working relationships with Dell 和 Apple, 和 receive excellent support from them. The up front cost might be a little more, but there are long-term savings to the institution.

Purchasing fewer models in volume allows 十大网赌正规平台 to leverage our significant buying power. Our commitment to st和ardization has allowed us to negotiate excellent pricing for high quality Butte customized Dell computers 和 monitors. We are receiving a 50% discount on the Butte custom Optiplex desktop computer, 和 we were able to secure 5-year warranties for all Dell equipment, saving the district in repair costs 和 business productivity during the life of the equipment.

We are building 非常高效。 processes 和 have procured tools that will allow for the ability to uniformly 和 quickly set-up 和 configure secure systems for use all across campus. 这些过程和工具, 结合标准设备, 允许我们最大限度地利用日益减少的资源, 和 effectively minimize support costs incurred by the college. With regular purchases 和 the Computer Lifecycle Replacement (CLR) program, we will image 250-300 new computers for the college this year, “重新塑造”另外250个左右. We will only have to create a few images based upon the st和ard campus models selected, 节省了几百小时的工作时间.

十大网赌正规平台 has progressed to a point that technology st和ardization has become necessary to function in a secure, 非常高效。, 财政稳健. Continuing to purchase non-st和ard computers creates non-uniform installations, 哪一个更难支持, 维护, 和安全. Providing a secure 和 usable technology experience for all college users is our goal!

如果巴特定制的戴尔系统不能满足我的需求怎么办?

Our 十大网赌正规平台 custom configured Dell systems are designed to meet the computing needs of our college 教师 和 staff. The desktop computer is just one step away from a high-end gaming, 计算机辅助设计, 以及视频制作级系统.

We recognize there will be occasional instances where a user needs a different configuration than that which we have specified as a campus st和ard. If you require different specs, please submit a request to usersupportservices@px366.com 并要求进行采购咨询. 技术人员将执行需求分析, 和, 如果一个非标准的机器被认为是合理的, the request will be sent to the district IT Manager for review. 批准后，部门可以正常进行.

为什么我的装备上一定要有巴特徽章?

信息技术服务 & 支持 will provide support 和 assistance on college procured 硬件 (desktop/laptop/laser) with 十大网赌正规平台 decals only. 信息技术服务 & 支持 will not provide support for personal equipment other than basic systems 和 wireless network access issues.

If you have a 十大网赌正规平台 purchased technology item 和 the decal is missing, 我们不给它贴花就不维修. 请与何塞·拉马斯联系 LlamasJo@px366.com to have a Butte decal placed on your equipment as appropriate.